Refund Policy

Our refund policy is Paddle's standard Refund Policy, which applies to every Dokeo purchase: https://www.paddle.com/legal/refund-policy. In summary:

• “Unless required by applicable law, all Transactions are non-refundable and non-exchangeable.” (section 1.1)
• “Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date. Submission of a request within this 14-day period does not guarantee a refund.” (section 7.1)
• Statutory rights apply where you live. For example, in the EU, EEA, Switzerland and UK: “Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.” (section 2.2.1). Other countries have the periods set out in section 2 of Paddle's policy.
• “If local consumer protection laws or a Supplier of a Product provides you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.”
• If Dokeo has a material defect that stops you using it as described, contact us first; if we can't fix it, Paddle “will issue a refund in accordance with applicable consumer protection laws” (section 4).

The Free plan costs nothing and needs no card, so no refund applies.

You can cancel at any time from your account or through the “Manage subscription” link in your Paddle receipt. “Cancellation will take effect at the end of the applicable billing period and will prevent any further payments from being taken.” (section 3.1.3)

Per Paddle, “visit Paddle.net and select ‘Request refund’”, or “submit a request via the support link provided in your receipt” (section 3.1.2). You can also email [email protected] with your order number and we'll help.

Xeme Technologies LLP · [email protected] · Billing and refunds: paddle.net